Monday, October 10, 2011

Netflix... Please Make up Your Mind

Netflix announced this morning that they will not be separating their streaming and mailing services after all. This is right after they suddenly announced they would be charging almost double for the two separate services; the price change remains.

Pick a side Netflix.

I don't know what is going on over there. I'm sure they realized that many customers, like me, were not going to not only pay for the separate services but also go to a completely separate web site to do so. All this change and back and forth is quite annoying.

I'm so glad they came to their senses. Between customer response on its web site and social media outlets and the sharp decline in its stock, Netflix got the message: changing too quickly kills business. So, just three weeks after the announcement of the separation, Netflix is reversing its hasty decision. I just hope they stick with it this time.

Click here for The New York Times article I saw this morning.

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